Returns and refunds policy

Returns/exchanges and refunds are handled on a case by case basis. We understand that collecting art is a significant investment and make every effort to ensure you can be confident in your purchase. Every order, commission, and sale is handled with care, and as much clarity and transparency as possible.

If there is an issue with your order, please contact us at audrey@audreyholmesart.com within 3 business days of receipt and we will work with you to resolve the difficulty. We reserve the right to investigate the matter; please note that this process may take time if we are dealing with third parties (e.g., printing services) and we appreciate your patience.

We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing.

Prints

We work with a professional fine art printer to produce and ship prints and reproductions. Please open and check your prints immediately upon receipt. We accept print/reproduction returns and exchanges is contact is made within 3 days of receipt (with proof of purchase). If you do not reach out within 3 business days, we will be unable to accept a return/exchange. The print must be returned in its original packaging (or equivalent) and shipping/postage is at your expense. We will ship your replacement artwork or issue a refund only after receiving your returned item + communication via email.

Valid reasons for return/exchange include the item being faulty or damaged in some way, or if you believe it differs from the image or description displayed. Please provide a full description and/or photos of faults/damage when you reach out to report the problem.

Print/reproduction colours

The colours and tones in all artwork is represented as honestly and clearly as possible. However, colours can vary from screen to screen, so please take the time to read descriptions carefully and check the colours on multiple screens if you are concerned about colour variations. If the colours of your chosen print are vastly different from what you expected, please reach out and share your concerns. We are usually happy to exchange your print for another that will work better in your space. As with returns, contact must be made within 3 business days of receipt, and the item returned in the original packaging (or equivalent) and all shipping is at your expense. Please see above for our exchange policy.

Original artwork

Original artwork is considered a final sale. Original work is described carefully, and detailed images are provided. Please make your choice carefully. We welcome questions about artworks, so please don’t hesitate to get in touch if there is a work you are interesting in collecting, but would like more information about. Orders may be cancelled within the first 24 hours. Returns or exchanges of original work are not available except for the most extreme situations. Please unpackage the painting upon receipt and handle it with care. If the work arrives damaged or you have another concern, please contact audrey@audreyholmes.com immediately.

Loss or damage during shipping

We are not liable for any mishandling or failed delivery by any shipping service (domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care so that it arrives undamaged.

If your print/reproduction is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. We are also happy to work with you in addressing the matter with the shipping service to the extent possible/practicable. However, please be kind when reaching out and remember that we have no control over the treatment of your package in transit.

If the order is a complete loss and we offer a reprint, we ask that you return the print to our studio, either in the original packaging or in other suitable sturdy packaging. Collectors are responsible for shipping costs for replacement prints.

If your package is marked “Delivered” and yet is missing from your property, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been lost, or stolen.

Sale items

Sale items are final sale. We are unable to accept items that are purchased on sale for return or exchange. This will be clear in the listing. We will not be sending individual descriptions and photos of pieces on sale due to being a Seconds Sale item. We’ve carefully checked over each piece to decide if it’s a good fit for the sale price, and any blemish, size variation, or add-on, has been included in the listing description.